Therapy and treatment couches directly from the manufacturer in Swiss quality!
Service
Our Services
A high error correction rate at the first customer visit is the goal of every service department. It stands for effective customer service and low costs for second visits. The fact that HESS Service achieves a «first time fix rate» of over 90% is due in particular to the large spare parts stock and the optimal planning in the order processing of the service calls.
We are particularly proud of this «rate», coupled with the above-average customer satisfaction.
We advise you on all questions
The legal regulations for the maintenance of medical devices are defined in the Medical Devices Ordinance (MepV). Periodic maintenance and inspections must be carried out by trained personnel. The intervals are defined by the manufacturer. As a developer, manufacturer and distributor of high-quality medical technology products, HESS Medizintechnik AG is a competent partner for all services relating to maintenance and testing in accordance with the Medical Devices Ordinance (MepV). Qualified service technicians guarantee on-schedule and professional handling of both our own and commercial products.
Maintenance / servicing – Care of medical devices
The skilled person is responsible for carrying out the maintenance and the associated inspections in accordance with the regulations. As a user, you are dependent on a permanently operational medical device. For this reason, we recommend a maintenance rhythm of 3-4 years.
With this measure you reduce the risk of failure of your medical device to a minimum. Regular maintenance by our technicians ensures the highest level of operational reliability. Maintenance should be planned and organized in-house.
Maintenance inspection
The maintenance inspection is carried out at periodic intervals by trained personnel and is defined as follows for regulatory purposes:
- Art. 3 Duty of care
- Art. 49 Maintenance obligation
- Art. 59 Vigilance
- Art. 86/87 Penal provisions
- Medical Devices Ordinance of 17 October 2001 (MepV, SR 812.213) Art. 20
- Standard SN EN 62353 Medical electrical equipment – repeat testing and post-repair testing of medical electrical equipment
Testing with logging
The results of the maintenance and the associated inspections, detected defects and malfunctions as well as the measures taken are recorded and made available to you for the product dossier.
Training – Systematic training
The legally prescribed maintenance and tests may be carried out by persons who have been instructed by the manufacturer of the corresponding medical devices. Training as a specialist can be completed in our company so that you can carry out all maintenance and tests on your medical devices independently at a later date.
Repairs / revisions
We are at the right place at the right time with the necessary resources. We carry out repairs / revisions on site and internally in our modern workshops. The technicians, who are constantly training themselves, cover the following repair areas with experience and know-how:
- Operating lights and operating tables
- Ceiling supply units
- surgical furniture
- Treatment and therapy couches
- gas stool
- hydromates
- Instrument supply tables
- care furniture
- ISO cabinet systems and ISO treatment trolleys
- patient lift systems
- Hospital and nursing beds
- emergency transporter
- Therapy and rehabilitation furniture
- X-ray tables
Upholstery – new cover or new production
The upholstery can become brittle and cracked in advanced age as a result of years of use. For reasons of hygiene, the upholstery must then be replaced or replaced.
For a corresponding offer we kindly ask you to fill in our upholstery acceptance form and return it to service@hess-med.ch Our support team will immediately send you an offer for a new upholstery or a new upholstery production.
Our competencies
We take our performance mandate towards our customers very seriously. That is why customer care does not end with the sale and delivery of a product.
Our promise: The service department of HESS Medizintechnik AG is there for you! Online, by telephone or in your practice, hospital or home.
You benefit from 24-hour emergency telephone support. In the event of a defect, we guarantee fast, uncomplicated and personal service for your medical products by our trained service technicians.
You are welcome to leave us a message.
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